Can Casino Mate sell my personal information to third parties?

They share information with marketing partners and affiliates without explicitly "selling" it. You can opt out of marketing to limit some sharing, but cannot prevent all third-party data transfers while keeping your account active.

How long does Casino Mate keep my information after I close my account?

Most data remains stored for at least seven years after closure, with some financial and identity records kept indefinitely for legal compliance.

What happens if Casino Mate experiences a data breach?

They must notify affected users and regulators, though timing isn't specified, and their liability for security failures is legally limited.

Can I use Casino Mate anonymously or with a VPN?

No—identity verification is mandatory, and VPN usage violates their terms, potentially resulting in account suspension and fund confiscation.

How do I request all the data Casino Mate has collected about me?

Contact their data protection officer through support channels; they must respond within 30 days under GDPR regulations.

Privacy Policy

Last updated: 2026

This Privacy Policy explains how SkyCity Casino may collect, use, store, and share personal information from players in New Zealand. SkyCity Casino operates online under an offshore licence from the Kahnawake Gaming Commission and is not directly supervised by the New Zealand Department of Internal Affairs for online casino activity. New Zealand privacy rights may still apply where personal information from New Zealand users is collected or processed.

What data is collected

SkyCity Casino may collect personal data when you visit the website, create an account, make a deposit, request a withdrawal, contact support, or use promotional offers. This may include:

full name, date of birth, address, email, and phone number;
account login details and player ID;
identity documents used for verification;
payment method details and transaction history;
gameplay history, bonus activity, deposits, withdrawals, and limits;
IP address, device data, browser type, location data, and cookie data;
support messages, complaints, and responsible gambling requests.

The casino may also request source-of-funds or verification documents where required for fraud prevention, anti-money laundering checks, withdrawal approval, or account security.

How data is used

Personal information is used to open and manage player accounts, verify age and identity, process payments, prevent fraud, apply bonus terms, answer support requests, and meet legal or licensing duties. Gameplay and transaction data may also be reviewed for responsible gambling purposes, including account limits, self-exclusion, unusual play patterns, or requests for help.

Marketing messages may be sent only where permitted by law or where the player has agreed to receive them. Players should be able to unsubscribe from promotional emails or SMS messages.

Sharing data with third parties

SkyCity Casino may share data with payment processors, identity verification providers, fraud prevention services, game suppliers, hosting providers, analytics tools, professional advisers, regulators, and law enforcement where legally required. Data may be processed outside New Zealand because the online casino uses an offshore operating structure.

Third parties should receive only the information needed for their role. Players should not send ID documents, bank cards, or passwords through social media or unsecured channels.

User rights

New Zealand players may request access to personal information held about them and ask for correction if the information is wrong, incomplete, or outdated. Players may also request marketing opt-out, account closure, or records connected with account activity, subject to verification and legal retention rules.

Cookies

SkyCity Casino may use cookies and similar tracking tools to operate the website, keep users logged in, remember preferences, analyse traffic, detect fraud, and measure advertising performance. Players can block or delete cookies in browser settings, but some account or payment functions may not work properly without them.

Privacy contact

For privacy requests, players can contact SkyCity Casino through the website contact page. For gambling harm support in New Zealand, you can call the national Gambling Helpline on 0800 654 655.