Skip to main content

Contact SkyCity Casino – Support for New Zealand Players

If you need help with a SkyCity Casino account, start with Live Chat or email support. I would use chat for urgent issues such as login errors, failed deposits, bonus activation, or a pending withdrawal, and email for complaints that need screenshots or documents.

New Zealand players should also remember that SkyCity Casino operates online under an offshore licence, not direct control by the Department of Internal Affairs. If the matter is about gambling harm, do not wait for casino support — use New Zealand help services first.

Contact options

  • Live chat: available through the SkyCity Casino website; best for quick account and payment questions.
  • Email: [email protected] for account, verification, bonus, and withdrawal support.
  • Social media: use only verified SkyCity pages for general updates. 
  • Responsible gambling help in NZ: Problem Gambling Foundation NZ — www.pgf.nz; national Gambling Helpline — 0800 654 655 or text 8006.

Support hours

Live Chat is listed as available 24/7. Email support can be used at any time, but response times may vary depending on the issue and whether account checks are required.

FAQ

How do I contact SkyCity Casino support?

Use Live Chat for the fastest help, or email [email protected] if you need to attach documents or explain a payment issue.

Can I send ID documents through social media?

No. Use only the secure upload or email process requested by SkyCity support, and never send ID, card details, or passwords through social media.

Who can I contact for gambling harm support in New Zealand?

Call the national Gambling Helpline on 0800 654 655 or text 8006. You can also contact Problem Gambling Foundation NZ through www.pgf.nz.