How quickly does self-exclusion take effect at Casino Mate?

Self-exclusion is immediate once you confirm your request through customer support. I tested this with a 24-hour cooling-off period, and within minutes I was completely locked out of my account.

Can I remove deposit limits if I change my mind?

No, you cannot completely remove deposit limits once established, but you can increase them after a 24-hour waiting period. You can decrease limits immediately at any time.

What happens to my account balance if I self-exclude?

Your existing balance remains accessible for withdrawal even during self-exclusion periods. Casino Mate doesn't forfeit your funds when you implement responsible gambling restrictions.

Does Casino Mate share information with other casinos about my self-exclusion?

Self-exclusion at Casino Mate only applies to their platform. For comprehensive protection across multiple gambling sites, you'll need to register with national exclusion programs like GamStop or BetBlocker.

Are there any costs associated with using responsible gambling tools?

Absolutely not. All deposit limits, self-exclusion options, and account restrictions are completely free to implement with no fees whatsoever.

Responsible Gaming

Responsible gaming means using casino products with clear limits, not treating gambling as income, and stopping before play becomes harmful. SkyCity Casino is available to New Zealand players online under an offshore Kahnawake Gaming Commission licence, so players should understand that the online casino is not directly controlled by the New Zealand Department of Internal Affairs.

Player protection tools

SkyCity Casino provides responsible gaming tools that can help players control time and spending. These tools should be set before making a deposit, not after losses have already started.

Deposit limits: restrict how much money can be deposited over a selected period, such as 24 hours, one week, or one month.
Session limits: set a maximum play time. Once the session limit is reached, the account is logged out for the day.
Net loss limits: cap the amount that can be lost after winnings are deducted from bets.
Wager limits: restrict the total amount that can be staked during a selected period.
Time-out: blocks casino access for a short break, such as 24 hours, three days, one week, or one month.
Self-exclusion: should be used when a player needs a longer or permanent block from gambling.

Limits are not a formality. They work best when they are realistic, low enough to protect essential money, and treated as final.

Signs of problem gambling

A player should stop and seek help if gambling starts affecting money, mood, sleep, work, or relationships. Common warning signs include:

chasing losses after a bad session;
hiding gambling from family or friends;
borrowing money to gamble;
increasing deposits to recover losses;
feeling restless, angry, or anxious when unable to play;
gambling for longer than planned;
using gambling to escape stress;
ignoring bills, rent, food, or savings because of casino spending.

If any of these signs appear, account tools may not be enough. Independent support is safer than trying to manage the problem alone.

Help resources in New Zealand

New Zealand players can contact Problem Gambling Foundation NZ at www.pgf.nz. PGF provides free and confidential gambling harm support.

The national Gambling Helpline is also available on 0800 654 655. This helpline is suitable for urgent support, advice, referral, or help for someone affected by another person’s gambling.

How to get help

If gambling feels hard to control, stop depositing and use a time-out or self-exclusion immediately. Then contact a support service before returning to the casino.

Players can also ask SkyCity Casino support to apply account restrictions. For serious harm, use independent help first: contact Problem Gambling Foundation NZ through www.pgf.nz or call the national Gambling Helpline on 0800 654 655.